Why Our Customers Love Us
As engineering information management needs change and grow, there is nothing more rewarding than knowing we’re bringing value in meaningful ways to our clients, and knowing their direct reviews of Adept made us #1.
The Most Implementable product in the Implentation Index earned the highest rating in its category
The Best Relationship product in the Relationship Index earned then highest rating in its category
Highest User Adoption
The Highest User Adoption product in the Implementation Index earned the highest rating in its category
Easiest to do Business With
The Easiest Doing Business With product in the Relationship Index earned the highest Ease of Doing Business With rating in its category
Products in the Leader tier in the Momentum Grid rank in the top 25% of their category's products by their users
High Performing products have high customer Satisfaction scores.
The Fastest Implementation product in the Implementation Index had the shortest go-live time in its category
The Highest Quality of Support product in the Relationship Index earned the highest Quality of Support rating in its category
The Best Usability product in the Usability Index earned the highest Usability rating in its category
Ease of Doing Business
We are your partners from the first contact with sales through to implementation, training, and ongoing support. No other team can match our experience, expertise and level of commitment to you.
Quality of Support
Our Helpdesk Team is legendary. They have ranked in the top 5 globally for three consecutive years by Helpdesk International, an independent professional association and certification body.
Likely to Recommend
We couldn’t be more grateful and proud to have built a customer community that feels like family, and wants to tell the world about us. Our reviews below share that best.
Adept is the result of more than 30 years of experience. You’ll have a product that’s full-featured, flexible and powerful enough to handle anything – even use cases not yet imagined.
Ease of Use
Whether you’re searching, viewing, participating in design reviews, checking in/out, working inside a CAD app, sending transmittals, or reporting. . . Adept simplifies how work gets done.
Usability scores are shown to the right. The chart highlights some of the factors which contribute to a product's overall Usability score. Ease of use, administration, and adoption data is shown in the table to the right.
Implementation are shown below. The chart highlights some of the factors which contribute to a product's overall Implementation score. Deployment and implementation data is shown in the table to the left.
Relationship scores are shown below. The chart highlights some of the factors which contribute to a product's overall Relationship score. Ease of doing business with, quality of support, and likelihood to recommend data is shown in the table to the right.
(shorter is better):
Net Promoter Score (NPS):
"NPS is a customer satisfaction benchmark that can be obtained through a one-question survey. The purpose of NPS is to gauge customer loyalty to a brand, and how likely they are to recommend your product to a peer. An NPS at-or-above 70 is considered “world class.” Very few businesses achieve an NPS of this caliber. Essentially, this means nearly every customer would advocate for that product." - G2 Crowd