Adept Customer Success
The Customer Service Leader in the Global Engineering Document Management Market.
Frost & Sullivan awarded Synergis this distinction after an extensive independent study — and our customers know why. With 35 years of engineering document management expertise and a culture built on treating clients like family, we bring a team completely committed to your success from your first day through your most ambitious goals.
35+
Years in Engineering Document Management
#1
Customer Service Leader, Global EDM Market — Frost & Sullivan
#1
G2 Best Support & Best Relationship
250K
Adept Users Worldwide
Everything you need to get more from Adept Cloud.
From your first day to your most ambitious goals — we’re with you at every step.
Onboarding
Every Adept Cloud subscription includes onboarding. A Customer Success Manager and Project Manager guide you from kickoff through go-live — so you get to value fast.
Success Plans
Silver, Gold, and Platinum plans provide the support, upgrade services, training, and expert resources you need to maximize the value of Adept — at every stage of your journey.
Ongoing Technical Consulting
Work one-on-one with a Synergis expert every month on nearly any Adept Cloud project — configuration, workflows, new features, process improvements, and more.
Remote Administration
Let Synergis handle the ongoing administration of your Adept Cloud environment — user management, configuration updates, workflows, metadata, and more.
Training
Role-based training for Adept users, administrators, and CAD teams — available as instructor-led sessions tailored to your environment and your team’s goals.
Not sure where to start?
Talk to your Customer Success Manager or contact us — we’ll point you in the right direction.
Frequently asked questions
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Every active Adept subscription includes the Silver Success Plan at no additional charge. That means 24/7 support coverage for critical issues and 6am–7pm ET support for general support issues. You also get access to all upgrades and updates, a dedicated Customer Success Manager, an annual Health Check, quarterly Lunch & Learns, and Single Sign-On configuration.
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Success Plans define your support coverage, upgrade services, and access to Synergis expertise over time. Optional Services like Ongoing Technical Consulting and Remote Administration are project-based or retainer-based engagements for specific needs beyond what your Success Plan includes.
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Ongoing Technical Consulting is for customers who want expert help on specific projects — process improvements, configuration changes, data cleanup projects, new feature setup and rollout. Remote Administration is for customers who want Synergis to handle the day-to-day administration of their Adept environment on an ongoing basis.
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Reach out to your Customer Success Manager — they’re your primary point of contact at Synergis. You can also contact us directly at +1 800-836-5440 or +1 215 302 3000.