ADEPT & ADEPT CLOUD CUSTOMER SUCCESS

Remote Administration

Put experienced Adept experts to work for you.

Outsource the day-to-day administration of your Adept environment to a dedicated Synergis expert — so your team stays focused on what matters most to your business. Your administrator keeps your environment configured properly, performing optimally, and delivering value for your organization.

WHAT TO EXPECT

A dedicated expert who knows your environment — working with you every month.

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A dedicated administrator

Your consultant serves as your primary Adept administrator — or works alongside your existing team — with a deep understanding of your environment, your users, and your goals.

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A plan built around your priorities

Your administrator takes the time to understand your business goals, configuration requirements, and geographic considerations — then builds a plan to keep your environment running at its best.

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Ongoing, complete administration

Day-to-day management handled by the same experts who have deployed and administered Adept for organizations all over the world — so your team stays focused on what matters most.

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Frequent, proactive communication

Regular check-ins to align on priorities, respond to time-critical needs, and strategize on how to get more value from your Adept environment.

SCOPE OF WORK

What your administrator takes care of.

Your dedicated administrator can take on a full range of application management and administration responsibilities. Regular check-ins dictate priorities and ensure your environment stays aligned with your goals.

Adept & Adept Cloud

User management and permissions
All system configuration
Metadata quality optimization
Configure new features and rollout
Build new workflows
Troubleshoot user issues
User training and best practice deployment
CAD and MS Office integration support
Daily/weekly verified backups

Adept (on-premise) only

Software upgrades — automated with Adept Cloud
System maintenance and updates — performed by Synergis with Adept Cloud
Create replicated environment for development and testing — on-premise only
Maintain Adept database — performed by Synergis with Adept Cloud

Note on backups for Adept Cloud: Adept Cloud includes system recovery backups provided by Synergis. Customers are encouraged to regularly back up their data and copy it to their local network using the tools provided within Adept Cloud — and your Synergis Remote Admin can assist with that.

SERVICE OFFERINGS

Remote Administration service offerings.

Three tiers of dedicated administration — scaled to your organization’s size and needs. All tiers are billed annually and delivered remotely by a dedicated Synergis Application Consultant.

REMOTE ADMINISTRATION	Standard	Premium	Enterprise
Hours per month	12 hrs (3 hrs/week)	24 hrs (6 hrs/week)	40 hrs (10 hrs/week)
Price	$2,040/mo	$3,600/mo	$5,200/mo
Billed	Annually	Annually	Annually
Setting	Remote	Remote	Remote
All tiers include a dedicated Adept expert, delivered remotely.

Ready to free up your team?

Remote Administration is a managed service where a dedicated Synergis Adept expert handles the day-to-day administration of your Adept or Adept Cloud environment. Your administrator manages users, permissions, configuration, workflows, metadata, and more — so your internal team can stay focused on higher-priority work.
Your administrator handles the full range of application management responsibilities for your environment: user management and permissions, system configuration, metadata quality optimization, configuring new features and rollout, building new workflows, troubleshooting user issues, training, CAD and MS Office integration support, and more. For on-premise Adept customers, this also includes software upgrades, system maintenance, database management, and replicated environment setup.
Remote Administration is available in three tiers: Standard (20 hours per month / 5 hours per week) at $4,000/month, Premium (40 hours per month / 10 hours per week) at $7,200/month, and Enterprise (60 hours per month / 15 hours per week) at $9,600/month. All tiers are billed annually.
Remote Administration is an ongoing managed service — your administrator handles the day-to-day running of your Adept environment on a regular basis, similar to an outsourced staff member. Ongoing Technical Consulting is for working on specific initiatives, improvements, or challenges on a monthly retainer. Many organizations use both: consulting for strategic initiatives, administration for day-to-day operations.
Yes — Remote Administration is available for both Adept and Adept Cloud customers. For Cloud customers, the scope focuses on the application layer: user management, configuration, workflows, metadata, permissions, and new feature rollout. Infrastructure management and software upgrades are handled automatically by Synergis as part of the Adept Cloud service. Backups are also provided for system recovery, and customers are encouraged to back up their data regularly using the tools provided within Adept Cloud.