QUAKERTOWN, PA, Wednesday, May 18, 2016—Synergis Software, the developer of Synergis Adept engineering data and document management software, announced today that for the second year in a row, Synergis Software’s Helpdesk Team was globally recognized for customer satisfaction by Helpdesk International (HDI), an independent professional association and certification body for the technical service and support industry. Synergis Software was ranked #5 on HDI’s CSAT Elite 50 list, up from position #8 last year.
“Helpdesk personifies the big heart of our company,” says Mark Mahovich, Vice President of Professional Services at Synergis Technologies, LLC. “The team gives their all to make sure our customers have an exceptional support experience. We’re thrilled for their achievements individually and as a group. One of our greatest advantages as an entire organization is the experience we strive to deliver to our clients.”
Customers Weigh in on Synergis Support
The HDI award was based on 732 customer satisfaction survey submissions gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent tool tracking and trending customer satisfaction from year to year.
Synergis customers using the Adept engineering data and document management software scored the team with high marks for quality, responsiveness and technical savvy:
“Without a doubt, Synergis Tech Support is the best I have experienced in 48 years of using computers.” Christopher LaFarge, Medicamatrix
“Quick and efficient tech support.” Ian Spencer, Unifiller
[They] did an excellent job getting back to me promptly with a concise and accurate answer. Great support as always. Christopher Wood, The Dow Chemical Company
“It never ceases to amaze me how good Synergis is to work with. [They’re the] best of any business I have ever worked with!” Jay Lovelady, AJ Manufacturing
“There is NO support team better than the support team at Synergis Software! Period!” Phil Money, Gyrodata
About Synergis Software
Synergis Software is the developer of Adept engineering data and document management solutions. Adept simplifies the way you find, manage, share and control engineering and business documents across your enterprise. The company delivers an unmatched customer experience from upfront planning through implementation and ongoing support.