Plasma-Therm, LLC is a supplier of advanced plasma process equipment to various specialty markets, including solid state lighting, wireless, photomask, nanotechnology, MEMS/NEMS, renewable energies, data storage, photonics, and R&D. Incorporated in March 1975, Plasma-Therm Inc. was sold in 2000 to Oerlikon, a large Swiss industrial conglomerate. In January 2009, four Plasma-Therm managers pooled their resources and bought controlling interest back. This executive management team now owns the company.
At the time of the buyout, Plasma-Therm was in a vulnerable position. “When the company changed ownership,” explains Kenneth Pizzo, product engineering manager at Plasma-Therm, “we were in the midst of designing several customer specials required to fill orders that were already accepted.”
During that period, Pizzo had to organize an entire engineering department, and replace the document management solution from the former owner’s PLM system as quickly and seamlessly as possible.
“We knew we needed to purchase some sort of product data management system due to the complexity of our product and the dynamic nature of our business” said Pizzo. “Our systems have anywhere from 2,000 to 10,000 parts on them. Trying to manage Inventor assemblies on that number of parts along with their various revisions and changes is impossible to imagine without some sort of a document management system.”
Following the buyout, Plasma-Therm needed to find a way to get their products to the market faster and a document management system would provide that advantage.
“Because our customers are among the industry leaders in semiconductor technology, we need to be agile and able to quickly develop custom solutions that meet their expectations,” explains Pizzo. “We must often modify our basic product line to do the special things the customer wants; get it in their fabrication facility; and get their process developed on it very quickly so we can make them happy before our competition does.”
A Document Management Rating System
To be sure they selected the right document management solution, the engineering department created a scoring system for potential candidates. They listed what each solution had to do in order to qualify; and how each solution ranked in four major categories: part number management, Inventor or SolidWorks bill of material management, change control management, and document control management. Of equal importance was how each solution scored on ease of use and support for multiple CAD applications. When the final count was tallied, Synergis Software’s Adept ranked far ahead of the competition in all categories.
Migrating Data from PLM to Adept is a Critical Task
Once they selected Adept and trained key people, a programming team at Synergis Software started the crucial task of migrating the company’s manufacturing data from their legacy PLM system to Adept. There was a lot of pressure to complete the migration on schedule. “The PLM system we had been using was approaching its end date and we would not be able to perform any of the product development or engineering changes required to keep systems shipping on time,” explains Pizzo. Having our data migrated to Adept became mission critical. It had to happen like a light switch.”
The data migration proved to be challenging. “It took several cycles for us to extract the data from the previous PLM system and configure it into a format the programmers could use to create a new Adept database. We focused on examining table structures to ensure we had all the correct documents and associated data.”
Just as they were ready to go live with their new Adept database, Pizzo and his team discovered nearly three thousand documents had not be transferred from the legacy system.
The unexpected delay suddenly became a threat Plasma-Therm’s production. “We were no longer able to access the legacy PLM system in order to affect any changes; there were a lot of revenue shipments that required changes and we couldn’t get to our documents,” recalls Pizzo.
“That’s when the guys at Synergis Software really pulled out all the stops to get the final data into Adept,” states Pizzo. “Between their team and ours, we worked day and night for about a weekĂ˘â‚¬â€ťincluding the entire Thanksgiving holidayĂ˘â‚¬â€ťto be ready to go into full production at the beginning of December (2009). In the end, the data migration automation saved us close to a month’s worth of manual work. More importantly, it helped us build a stable data platform our new company.”
“We Make Snowflakes–Not Widgets”
Plasma-Therm currently has seven major product lines that they design-to-order. Each piece of equipment they make is unique and is constantly being improved. “I would say that a product doesn’t go more than a couple of months without some portion of it being revised or redesigned for a special application,” notes Pizzo. “And we have to develop, install and test those special features very quickly.”
“There are a great many engineering changesĂ˘â‚¬â€ťprobably on the order of 25-30 significant engineering changes per month, which is a very high level of activity compared to other companies who make more standardized products that are very much alike,” says Pizzo.
Adept ensures that their work processes are as flexible as possible. “Adept allows us to customize workflows and to streamline our operation,” comments Pizzo. “We need a very light, efficient workflow, with a minimal number of steps and Adept provided us with what we needed.”
Adept Facilitates a Flexible Work Force
The marketplace Plasma-Therm serves constantly fluctuates. “We have about a five-year cycle,” explains Pizzo. “It’s usually two to three years feeling like you can barely keep up with orders, and then a couple of years where the orders come in a slow stream. Building our workforce during these cycles without overstaffing was difficult: we needed a way to share information with contract engineers so they were able to support the engineering team during the market upturns and we weren’t forced into growing our staff too quickly.”
Now, Pizzo uses Adept to create a “flexible work force,” which helps Plasma-Therm easily outsource engineering work and avoid hiring spikes as the engineering work starts to grow.
“A good document system allows me to use knowledgeable outside contractors when engineering activity spikes,” clarifies Pizzo. “Adept gives them direct access to critical documents and makes file transfers easy.”
“For example, we are currently contracting with an external agency with roughly two and a half people dedicated to our projects. The advantage of Adept is that they can log in and work as if they are right here in the office in the same libraries. Also, we can easily change the size of this external staff as demand requires.
“In some cases we use contractors without access to Adept. They can still use our drawing templates and when they return their documents, we import them into Adept and update all the document attributes and properties automatically using Adept’s bi-directional data features. As a result, we have two ways to work with external resources, which are both very efficient.”
Achieving ISO 9001Compliance
Adept is also being used to help the company achieve their ISO 9001certification. During a preliminary internal audit by a third party, it was determined that engineering did not require any corrective action to their business process.
Pizzo remarks, “We sailed through the internal audit because all of our forms are under revision control within Adept. Additionally, Adept’s automatic numbering feature gave us the ability to store our forms as templates with fields that automatically populate as we fill out Adept dataĂ‚Â cards. Adept is playing an important role as we prepare for our ISO 9001 audit.”
Migrating from PLM to PDM Saves Time
Unlike many companies today, Plasma-Therm has moved away from a large, integrated PLM system to a combination of a PDM and ERP system where data is passed between the two.
“The product lifecycle portion of our management is in our ERP, and our documents and data are managed by Adept,” explains Pizzo. “We can export data from Adept in a comma-delimited file using the Export to Excel feature and then send it to our ERP where all the information automatically gets populated. That way we don’t have to enter it a second time in the ERP. Some of the bills of material we are revising and releasing include hundreds of materials in one file. We’ve now completely eliminated the problem of typographical errors in our data transfer.”
A common problem found with the former PLM system was that the same information needs to be entered in several different places. That’s no longer the case with Adept. Pizzo adds, “With Adept, we’ve created forms for Word and Excel documents as well as all of our CAD templates. We can populate the fields in these forms by linking them to Adept’s metadata. This eliminates the need to enter the data more than once. When we copy documents, Adept automatically carries all the metadata associated with that file forward without retyping. It’s a real time saver.”
Adept “Manages It All”
Since Adept’s roll out in December 2009, Plasma-Therm’s repository of documents has grown to between 150,000 to 200,000 documents. It includes all types of product design documents, such as models and drawings, procedures, technical specifications, OEM cut sheets, catalog pages and change notification documents. It also tracks and manages electrical schematics, printed circuit board documents as well as Word documents for ECRs, ECNs and Excel documents for our bills of materials. Pizzo remarks, “We use Adept to manage just about everything.”
There Were Only Good Surprises
With Adept up and running for about eight months, Pizzo continues to find more ways to put it to work. “Adept is more flexible than we expected, which allows us to set up our data management environment exactly the way we want it,” declares Pizzo.
“I can even put together executive dashboards for the ECRs that let us quickly see the ECR name and number, its status, the date that it was created, the expected completion date or, if it’s been processed, the actual completion date. That way people can log in through Explorer and see the status of each project.”
“When we implemented our document system, one of the things we wanted was to work with capable, responsive and accessible people,” notes Pizzo.”The team at Synergis Software had an enormous amount of experience in data migration, and their knowledge helped us through a difficult period. That’s where Synergis Software really provided significant value. They went to the mat for usĂ˘â‚¬â€ťthey did everything in their power to make our company’s launch a success.”