Support and Maintenance

Home > Services

Support and Maintenance

Unmatched reputation for superior support

The Adept Software Maintenance program from Synergis Software provides you with unlimited telephone, email and web support and access to the latest software upgrades and updates to the products you have on an active Maintenance plan.

Synergis Software’s support organization has developed an unmatched reputation throughout our client base and in the industry for delivering a level of service that surpasses offerings from other vendors and resellers. We have tremendous passion and commitment to our clients’ success and take great pride in the degree of responsiveness, expertise, and professionalism we deliver.

Our support team is co-located with our software development team, ensuring you get the answers you need in the most timely fashion. You can also rest assured that your direct input will help drive the direction of the product and future updates.

The Software Maintenance Program includes:

  • Software Updates / Upgrades – Product upgrades, maintenance releases, patches and documentation will be made available to you at no additional charge. Technical bulletins notify designated contacts about new product updates, patches and enhancements. By installing the latest versions and maintenance releases, you realize the benefits of new features and enhancements and stay current with the latest technologies.
  • Direct Input to Product Enhancement and Direction – As a subscriber to the Software Maintenance Program, you have the ability to submit suggestions for product enhancements – and the confidence of knowing the suggestions will be considered for future releases.
  • Support Services – Subscribers receive unlimited access to Synergis Software’s dedicated support resources via telephone, email and web during standard business hours. Maintenance clients enjoy free, live, web-based conferencing support to ensure timely, effective trouble shooting and problem resolution.
  • Online Information – Our Client Portal gives you access to an extensive base of resources along with the ability to register and track your issues. You have access to:
    • The latest upgrades and patches
    • Documentation for all currently supported product versions
    • Technical tips and instructions for installing, administrating and troubleshooting
    • Important news regarding all Adept products
    • Videos on Adept best practices
    • A knowledge base of articles and white papers
    • The ability to open your own support calls and update the status of these calls. This gives you an overview of all current activities related to your support requests and cases, at all times.

Adept Software Maintenance helps ensure system availability and dependability, provides responsive, centralized support for your multi-site Adept implementation, makes certain your Adept environment is performing optimally, and that you maximize your return on investment and achieve your ongoing business goals.