Support ServicesYour Success is our mission
What company cares more about your success than the one that created the solution? Synergis Software is committed to your success like no other. Here’s why.
A single focus – At Synergis Software, we are completely focused on developing, implementing and supporting Adept document management and workflow software. It’s all we do. Our response is timely. Our expertise is deep. Our commitment to your success is unwavering.
Your success, our mission – Our business depends on your success. Our driving force is our commitment to your rapid time to value, low total cost of ownership, and realization of true, measurable business benefits. We deliver that through commitment to best practices, a positive engagement experience and an ongoing partnership after implementation. Our customers tell us our support is the best they’ve ever experienced.
Rapid, self-sustainable success – For long-term value in your Adept solution, you need to maintain the initial success we realize together without significant ongoing involvement from us. Our commitment to knowledge transfer, complemented by our education offerings, enables you to sustain your success on your own. Your team experiences knowledge transfer throughout the implementation. When we leave, you’ll have everything you need to effectively manage your Adept environment. And, our unlimited support is available to help you after our application engineers leave.
When it comes to managing mission critical documents and content across your enterprise, there is no substitute for working directly with the developer. You receive the answers you need, the most successful implementation, and the best, most responsive ongoing support from our team of expert, caring professionals.
One company, one team – At Synergis Software, our implementation specialists, project managers, support staff, and sales consultants work closely with our development staff. You can feel confident in a well-executed project – before, during, and after your Adept implementation.
Direct input to product direction – Our clients are the driving force behind enhancements to our software. When you share your ideas with us about how we can improve the product for you, you can be sure they will be heard by the people who actively plan and develop our solution. Not only do we value your input, we count on it.
Access to all levels of the organization – When you work with Synergis Software, the developer of Adept, you have access to all levels of our organization. If you want to learn more about the direction of the product or company, or want to discuss a concern or issue with a member of our senior leadership team, rest assured you will have timely access. We value your input and want to be sure we are doing all we can for you as a software developer and service provider. We believe, as our clients have experienced, that you will find this approach both refreshing and unique in the software industry.