Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software
QUAKERTOWN, PA, June 18, 2015—Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company’s Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body for the technical service and support industry. HDI recently released its top 50 elite players, and Synergis Software was ranked #8 on HDI’s CSAT Elite 50 list.
“Our Helpdesk Team is passionately focused on customer satisfaction,” says Mark Mahovich, vice president of professional services at Synergis Technologies, LLC. “With this award, they’ve achieved a new level of global recognition for their hard work and dedication.”
Customers Weigh in on Synergis Support
The HDI award was based on 630 customer satisfaction survey submissions gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent tool tracking and trending customer satisfaction from year to year.
Synergis customers using the Adept Engineering Data and Document Management software gave high marks to the support organization’s responsiveness and commitment to customer satisfaction:
“Any time I might have an issue … it doesn’t stay an issue for long,” said Phil Money, design engineer at Gyrodata, a leading technology provider in the global oil and gas industry.
Others were impressed with how quickly Synergis customer service representatives were able to get to the root of a problem and bring businesses back online:
“[Customer support] was able to quickly identify my various issues and direct me on the actions needed to resolve them. On a personal note, I have several years of experience working in Customer Service and with different IT Support roles. I am continually impressed with the professionalism and customer service attitude that I receive from the Adept Support Team.”
About Synergis Software
Synergis Software is the developer of Adept engineering data and document management solutions. Adept simplifies the way you find, manage, share and control engineering and business documents across your enterprise. The company delivers an unmatched customer experience from upfront planning through implementation and ongoing support.
For more information about Synergis Technical Services and Support, visit www.SynergisSoftware.com or call 800.836.5440/215.302.3000